A strata manager has the responsibility of looking after blocks, buildings, apartments, or several houses. They don’t usually manage single individual properties as they are responsible for managing the properties of all individuals living in a particular area.
If things are going well with your current strata managers, that’s great. However, a time may come when you’ll need to change the strata manager. What do you look for when that time comes? Let’s get into that.
When Is the Right Time to Change Your Strata Manager?
The most common complaint against strata managers is that they don’t respond or unnecessarily delay any work. Deciding to change your strata manager can be a difficult decision and must not be taken lightly. If you have the following complaints, it might be time to change your strata manager:
One of the major roles of strata managers is keeping a check on levy arrears. If you notice any signs of default or mistakes in your budget (despite paying levies), it means that the strata manager is at fault.
If your strata manager is not taking any firm action against the problems reported, such as an overgrown garden, bad paint, or out of service elevators, you need to consider changing your manager.
What Should You Look For?
Everyone living in a community has different needs and expectations; therefore, choosing the right strata manager can be a tedious task. Here are some of the things you should look out for while shortlisting your new strata manager:
They Must Have Relevant Experience
Every strata manager might say that they have the relevant experience working for so-and-so scheme; however, every property is different, and everyone has their own unique needs and requirements. You must choose a strata manager who has experience in terms of functionality, size, and the facilities offered. Moreover, you should also check the company that they work for and do your research to know the amount of experience that the company has as a whole for commercial as well as residential properties.
They Must Be Qualified
Strata managers need to have the right skillset and training in order to do their job. Understanding and navigating complex strata regulations is not easy. Make sure that you thoroughly check the qualification of the manager, which should include a practicing licence or a certificate.
They Should Know About the Legislation
A smart strata manager will have in-depth industry and legislature knowledge, which will help keep you updated and informed about any changes that might take place.
They Should Be Professional
One of the most important factors to consider while choosing the strata manager is professionalism. Your strata manager must be able to demonstrate and handle things professionally in order to meet the needs of the corporation. For example, they must address issues in a timely manner and avoid delays.
Changing your strata manager is indeed a big decision; thus, the above factors should never be ignored. One particular strata manager will be assigned to you and will be looking after all property affairs. If you are thinking of changing your strata manager, you can take a look at our website, Strata United. If you require any further information regarding strata management, you can get in touch with us here, and we will be pleased to assist you.